Unlock Your Future with In-Demand Technical Skills!

Step into the world of technology with the Occupational Certificate: Computer Technician, your gateway to a dynamic career in IT. Whether you aspire to troubleshoot hardware, support networks, or optimise systems, this qualification equips you with the essential skills to thrive in the ever-evolving tech industry.

Through hands-on experience, you’ll master essential computer hardware, software management, network troubleshooting, and cybersecurity practices. By the time you graduate, you’ll be prepared to provide top-tier technical support and make a real impact on businesses and organizations.

Designed to keep pace with industry needs, the Computer Technician qualification ensures you are ready for both entry-level roles and further specialization in the growing tech sector.

Why Choose This Qualification?

This qualification prepares individuals to provide technical support by diagnosing and resolving issues related to software, hardware, networks, databases, systems, and the internet. Computer technicians assist users by answering questions, troubleshooting problems, and maintaining computer systems, networks, and equipment. They may work in IT departments or for software and hardware companies, offering support in person, by phone, or online.

Admission Requirements.

To be admitted to the Occupational Certificate Computer Technician, candidates must meet one of the following criteria:
- Must hold a National Senior Certificate or an equivalent qualification at NQF Level 4 qualification
- Candidates with relevant work experience may qualify through Recognition of Prior Learning (RPL), subject to the institution’s policies.

Qualification Structure.

The qualification consists of knowledge, practical, and workplace experience modules delivered over two years:

Year 1:
- Semester 1: Introduction to data communication, basic computer architecture, and installation of hardware/software.
- Semester 2: Advanced troubleshooting, network faults, and sustainable IT environments.

Year 2:
- Semester 3: Social media literacy, end-user computing, and IT system maintenance.
- Semester 4: Business communication, customer service, and green IT technologies.

Learning Outcomes.

Graduates of this qualification will:
- Identify green technologies to create sustainable IT environments.
- Set up and maintain hardware/software for users.
- Communicate effectively to maintain customer relationships.
- Analyze and resolve technical problems to optimize IT systems.

International Comparability.

The Occupational Certificate aligns with international standards:
- Australia: Certificate IV in Computer Systems focuses on electro-technology and LAN setup.
- India: Technical Support Executive certification emphasizes customer service in IT support.
- South Africa: Focuses on general technical assistance across hardware, software, and networking.

Qualification Modes of Delivery and Support.

This qualification is offered through:
- Contact Learning: In-person lectures.
- Blended Learning: Combining online and face-to-face sessions.
- Distance Learning: Self-paced online study.

Career Opportunities.

Career paths include:
- ICT Support Technician
- Helpdesk Support Technician
- PC Technician
- Network Support Technician
- Junior Systems Administrator

Articulation Options.

Articulation pathways include:
- Horizontal: Higher Certificate in Computer Technical Support (NQF Level 5).
- Vertical: Advanced Certificate in Information Technology (NQF Level 6).
- Diagonal: Advanced Certificate in Future Technologies and Innovation (NQF Level 6).

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